Amazon is facing backlash over its return policy. Once known for its hassle-free return process, Amazon is now being criticized by customers who claim the company’s return policy has become increasingly difficult to navigate.
Customers have reported issues ranging from lost items in Amazon’s warehouses to being denied refunds despite returning items within the stipulated time frame. Some customers have even claimed that Amazon has kept both the returned item and the refund, a practice that has led to widespread dissatisfaction and frustration.
In response to these issues, Amazon has stated that it is working towards a goal of zero product disposal and encourages a second life for all returned products. However, the company has not set a target date for reaching this goal, leading to further skepticism among customers.
Read more: www.theatlantic.com