Workday, a software provider for payroll, talent management, and expense processing, has been under fire for its user experience. Despite being used by more than half of the Fortune 500 companies, the software has been described as a source of frustration for many users.
The application process on Workday has been described as an obstacle course. Users are required to create a profile and fill out a long form with information that’s already on their resume. The form promises to autofill the entries if the resume is uploaded, but often, it loads incorrectly. The work experience ends up scattered across lines meant for the user’s name and address. The address, truncated, ends up where the college degree should be. Users often find it easier to delete everything and manually type in each entry.
Applying to a different job at a different company often leads to encountering the same form. Despite setting up a user ID for the previous job, the software requires an entirely new ID for the new company. The software does not save application entries from other jobs, and the autofill rarely works.
Workday, since 2006, has been creating what some users describe as misery where painless processes could be. Clients range from Netflix to Goodwill, Spotify to The Washington Post, Chick-fil-A to Ohio State University. Trillions of dollars in revenue and tens of millions of employees are at the mercy of Workday’s back-end people-management software. The company is worth some $70 billion, a market cap greater than that of FedEx, Nintendo, or Honda.
Despite the frustration, Workday is not the only HR software that users find challenging. Paychex, Paycom, Paycor, and Dayforce have also been described as difficult to use. The common sentiment among users is that HR software could do with significant improvements in user experience.
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