Klarna says its AI assistant does the work of 700 people after it laid off 700 people

Klarna, the Swedish Buy Now Pay Later (BNPL) company, has revealed that its OpenAI-powered virtual assistant performs the work of 700 full-time human agents. This announcement comes after the company faced criticism for its handling of layoffs in 2022. Klarna asserts that its AI chatbots are efficient and effective, handling a significant volume of customer interactions.

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